Last updated: March 2026

1. Introduction

ShieldEye Security (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our CCTV installation and surveillance services. Please read this policy carefully. By accessing our services, you consent to the practices described herein.

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Contact or inquire: name, email address, phone number, company name, and any details you provide in messages.
• Request a quote or service: property address, technical requirements, billing information (if applicable).
• Use our website: IP address, browser type, pages visited, time spent, and referring URLs via cookies and similar technologies.
• Receive surveillance services: we may collect and store video footage and images from installed cameras solely for security purposes and as part of our service delivery. Such footage is treated as confidential.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our services (including remote monitoring, support, and alerts).
• To process transactions and send related information (quotes, invoices, service updates).
• To communicate with you about inquiries, appointments, and technical support.
• To improve our website, services, and customer experience through analytics.
• To comply with legal obligations and enforce our terms.
• With your consent, to send promotional offers or newsletters (you may opt out anytime).

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage. You can set your browser to refuse cookies, but some parts of the site may not function properly. Third-party services (like Google Analytics) may also place cookies; their use is governed by their own privacy policies.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With trusted service providers who assist us in operating our business (e.g., payment processors, cloud storage), under strict confidentiality agreements.
• When required by law, regulation, or legal process (e.g., court order, law enforcement request).
• In connection with a business transfer (merger, acquisition, or asset sale), with notice to affected users.
• With your explicit consent or at your direction.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. This includes encrypted transmission (SSL), secure data storage, and restricted access to footage. However, no method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

7. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Video footage is typically retained according to your service agreement (e.g., 30 days rolling) unless extended storage is purchased.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent at any time where processing is based on consent.
• Object to or restrict certain processing.
• Lodge a complaint with a data protection authority.

To exercise these rights, please contact us using the information below. We will respond within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to external sites (e.g., social media). We are not responsible for the privacy practices of those sites. We encourage you to review their policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

privacy@shieldeyesecurity.in
+91 98765 43210
204, ShieldEye Tower, Ring Road, Surat, Gujarat – 395002, India

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By using our services, you acknowledge that you have read and understood this Privacy Policy.